Order of Procedures

Terms and Conditions

1. Booking & Confirmation

• 1. Client submits a booking request via website, phone, or email.

• 2. LUXE Cleaning Co. confirms service details (date, time, home size, service type).

• 3. Client receives a confirmation message via email or text.

• 4. Payment method/Invoice is placed on file to secure appointment.

• 5. 50% Deposit may be required depending on the situation.

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2. Pre-Arrival Preparation

• 1. Clients are encouraged to tidy personal items prior to cleaner arrival.

• 2. Pets should be secured for the safety of pets and staff.

• 3. Access instructions (door codes, lockbox codes, gate entry) must be provided in advance.

• 4. Any special requests should be communicated no later than 24 hours before the appointment.

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3. Cleaner Arrival

• 1. Cleaning professionals arrive within the agreed arrival window, which is within 30 mins of scheduled cleaning. If cleaners need extra arrival time, client will be notified via text, email and/or phone call.

• 2. Team performs an initial walkthrough to confirm priorities and expectations.

• 3. Any add-on services requested on-site will be approved before starting.

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4. Cleaning Process

• 1. Cleaners follow LUXE Cleaning Co. standard cleaning checklist customized to the service type (Standard, Deep Clean, Move-In/Out, or Commercial).

• 2. All products and equipment used are company-approved and safe for surfaces.

• 3. Team works efficiently while respecting client property and privacy.

• 4. If any unexpected condition is encountered (excessive clutter, damages, or hazardous conditions), the client will be notified immediately and service adjustments may be required.

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5. Final Walkthrough

• 1. Upon completion, the team performs a final quality check.

• 2. Photos may be taken for quality assurance and internal documentation.

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6. Payment & Receipt

• 1. Once service is completed, invoice must be paid by the client, or any remaining fees (if there has been a deposit pre-payed) on the invoice must be paid upon completion of the service.

• 2. A digital receipt is sent via email.

• 3. Any additional charges (add-ons, extended time) will be itemized.

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7. Follow-Up

• 1. Clients receive a follow-up message within 24–48 hours for feedback on the service.

• 2. Satisfaction of the service depends upon good client/provider communication. Please let LUXE Cleaning Co. know about any changes needed to be made to your next service.

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LUXE Cleaning Co. Cancellation

& Rescheduling Policy

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To protect our cleaners’ time and ensure fairness to all clients, LUXE Cleaning Co. maintains the following policies:

1. Cancellations or Reschedules (More Than 24 Hours Notice)

✔ No fee.

✔ We appreciate as much notice as possible.

2. Cancellations Within 24 Hours of Appointment

A 50% cancellation fee will be charged to the card on file.

3. Same-Day Cancellation or No-Show

A 100% service fee will be charged in full if:

• Cleaner arrives and cannot gain entry,

• Client is unreachable for more than 15 minutes, or

• Appointment is cancelled within 4 hours of scheduled arrival.

4. Lockout Policy

If the cleaning team cannot access the property due to incorrect codes, locked doors, or other preventable reasons, it is treated as a no-show, and the full fee applies.

5. Repeated Last-Minute Cancellations

Clients with 3 or more short-notice cancellations may be required to prepay for future services.